The Farmington Community Library is proud to be a welcoming space for everyone. Both FCL locations serve as public spaces for ideas, collaboration, and services that meet the community’s needs. The Library actively seeks individuals whose commitment and contributions will advance our mission to engage our diverse community through resources and experiences that celebrate ideas, inspire creativity, and enrich lives. We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team and reflect the community we serve.
Position Details
- Title: Patron Services Assistant – Patron Services (Part-time, Non-exempt)
- Hours: Minimum of 24-Maximum 28 hours per week, including days, nights, and weekends on a flexible basis
- Location: FCL Farmington Hills (32737 W. 12 Mile Rd.)
Responsibilities
- Processes library card applications, creates and updates accounts, and answers account-related questions
- Checks in and out materials utilizing automated circulation and materials handling systems
- Answers telephone calls, provides basic information, and routes calls and questions to the appropriate staff members; Provides directional and other assistance as appropriate
- Assists patrons with self-service technology, including the FCLReads mobile app, hold pickup lockers, self-checkout stations, printing, scanning, and faxing
- Collects damaged/lost material fines, copier, and other revenue accurately in cash register; reconciles daily bank deposits
- Inspects physical condition of returned materials, assesses fees or consults necessary staff. Light mending performed
- Processes Interlibrary Loan and Mel-Cat materials
- Facilitates curbside hold pick up by answering phone calls and chats for car-side delivery
- Often acts as Shift Supervisor to Library Shelvers and Aides, responsible for the workflow of the Patron Services Department
- Other tasks as assigned
Minimum Qualifications:
- High School Diploma or equivalent.
- A positive and enthusiastic approach to public library service.
- Excellent customer service skills, including over the phone, online, and in-person.
- Proficient in the use of technology, including Microsoft Office Suite.
- Ability to quickly understand and utilize new systems, technologies, and processes.
- Effective oral and written communication skills, including the ability to explain more complex facts/instructions to intended audience.
- Ability to understand and follow procedures, and existing precedents; independently resolve minor problems.
- Ability to follow organizational priorities, manage time effectively, set daily/weekly tasks, and demonstrate an attention to detail and flexibility.
- Ability to work with diverse audiences and maintain effective working relationships, resolve minor conflicts.
- Ability to positively impact and improve the experience for patrons.
- Ability to consistently produce high-quality work with minimal errors, avoiding disruption or the need for rework.
- Ability to troubleshoot, define problems, collect data, establish facts and draw valid conclusions.
- Ability to understand and correctly interpret Library Policies and Procedures.
- Ability to maintain confidentiality of private information in accordance with the Library Privacy Act.
Preferred Qualifications
- Previous library experience desired
- At least one year of customer service experience desired
- Familiarity with daily banking: preparing deposits, reconciling register reports
Physical Activity Requirements
Medium Work–Lifting 20 to 50 pounds occasionally and 10 to 25 pounds frequently. The physical demand requirements are in excess of those for Light Work and involve being on your feet generally most of the day.
Salary
$16.92 per hour
Benefits
Vacation, sick leave, personal leave, and holidays; Defined Contribution Plan; Life insurance
How to Apply
Application, resume, and cover letter due by Friday, March 13, 2026 at 5:00 PM
Download the full job description
Download the general application form
To: Farmington Community Library
Attn: Crystal Peterson
32737 W. Twelve Mile Road
Farmington Hills, Michigan 48334
Electronically to: Crystal.Peterson@farmlib.org