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Farmington Community Library's
Public Service Values


One of our Library's strengths has always been identified as our approach to public service. The following values have been identified as the public service philosophy of our Library. These values have been printed on a card given to every employee. These values are non-negotiable; they reinforce our Mission Statement.

Farmington Community Library Public Service Values

  • Satisfy the Patron's Needs.
  • Make Informed Decisions.
  • Commit to Providing a High Quality of Service.
  • Respond with Accurate, Timely Information.
  • Be Friendly, Courteous and Respectful.
  • Keep a Positive Attitude.

Goal: Every person using the Library leaves satisfied.
EVERY EMPLOYEE IS ESSENTIAL TO OUR SUCCESS!

The Quality Policy of the Farmington Community Library is "To Be The Best." This policy requires that every employee demonstrate excellent public service values to meet patrons' needs


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Last modified on Thursday, 13-Mar-2008 12:58:04 EDT

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32737 W. 12 Mile Road | Farmington Hills, MI 48334
(248) 553•0300 (V) | (248) 553•3228 (F)